SHIPPING AND PROCESSING UPDATES
08/01/2023 Turnaround time is currently approximately 2-4 weeks for most new orders. Multiple item orders will take longer, so if you have specific deadlines please include them in the order notes. A few select individual styles do have longer processing times, which will be noted in the item description. Please allow for a few days for email responses. Thank you!
07/22/2022 Processing times are running 2-8 weeks. Please allow a few days for responses back from emails. Shipping throughout the world is still variable due to the pandemic, so please be patient if there are shipping delays. Thank you!
1/30/2022 I am still working through some Black Friday sale orders. A lot of people don't realize this, but I make every single item ordered by myself, as it is ordered. I maintain the website, do my own photography, and do pretty much everything except answer emails which is done by the amazing Katrina. I have the 40% sale every year because I want to be more accessible to people, but this year the response to that sale was far greater than I ever anticipated. Even with working every day for 12+ hours the past two months, I still have about 70 orders to finish. If you are still waiting, I appreciate your patience more than I can say. I'm moving through them as quickly as I can.
I normally have an approximate 2-3 week processing time per item, but this has really thrown all that out of whack. It's both good and bad that this has outgrown my abilities. Good because that means folks like what I make, bad because in the process folks are waiting and I'm working myself to the bone. During the Black Friday Sale alone, I sold nearly 500 items. I looked at that number and thought I could do it all just fine - and I can. It's just taking much longer than I expected which is unfair to you all.
To self-regulate I have closed the shop portion of my website for a few weeks. This way I can finish outstanding orders and make a plan for moving forward. Ideally I would like to hire production help, but c o v i d and o m i c r o n has halted those plans. So for now, it's just me and these hands.
If you no longer wish to wait, please email firstname.lastname@example.org or Info@apatico.net for a refund.
Thank you so much for reading, for your support, for your patience. I absolutely LOVE making every single thing for you. I appreciate all of you and your orders and I can’t wait to see you in them ❤
11/30/2021 Due to high order volume, orders placed during the Black Weekend Sale will take a longer to make and process than the quoted turnaround times of 2-4 weeks. For multiple item orders expect up to 12 weeks. Every item is handmade to order. Christmas deadlines are NOT guaranteed because of the delays and unpredictability due to Covid-19. Thank you so much for your support!
11/24/2021 Because of the very high volume of orders placed during the sale, ongoing and unpredictable postal delays, and the fact that every item is handmade to order, I cannot guarantee any orders to arrive before Christmas. If you are buying items as Christmas gifts, please include this information in the order notes and I will do my best to make it happen, but it might not be possible - especially with larger orders. I do sell Gift Certificates though, which make great gifts and are a great way to shop small without worrying about an item arriving in the mail in time!
Please expect delays into Australia due to widespread Covid lockdowns and limited outbound flights from the USA. I am still shipping to Australia, but please be aware of this before placing your orders.
I am NOT yet collecting EU VAT on orders which means orders to the EU will still have additional fees upon arrival to your country. I am still accepting orders to the EU but be aware of the extra fees before purchasing. Your patience is appreciated while I navigate these changes.
Website sales to UK customers are currently on hold due to new regulations as a result of Brexit.
In the meantime, UK customers can shop via the Apatico Etsy shop. If you don't see the item you're looking for on there, a custom listing can be created for you. I will be working to mirror website items on Etsy to make it as smooth as possible for international customers. I am grateful and appreciate you so much!
Klarna and Shop Pay Installments are now available at checkout! If you prefer to split up your payments over time, now you can!
Please be aware that there are currently still delays with order production and delays with the United States Postal Service. Your patience is appreciated. When your order ships, keep an eye on the tracking (especially international customers!)
Thank you so much for your patience and support!