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SHIPPING & RETURNS

SHIPPING

All items are made to order by me and take 2-8 weeks to complete depending on what you order.  This time frame is estimated and listed in BOLD type in the description of each item.  The shipping time is in addition to the time it takes to make each item.  If you order multiple items and have questions about how long your order will take to process, just ask!     

I ship with the US Postal Service (USPS).  

I ship internationally.    International orders may incur customs fees.  Those are the responsibility of the buyer.  I will not mark orders as “gift” because this is illegal.  Only Priority Mail and Express Mail include tracking - International First Class mail does NOT include tracking or insurance.  Sometimes the customs form number works as a tracking number, but not always to every country.  Priority Mail takes 6-10 business days to arrive, Express Mail 3-5 business days.  First Class mail can take 2-3 weeks to arrive depending on the destination. 

Some of the hats and headdresses are quite large, though lightweight, and require a good deal of packing materials to ensure they arrive safely.  This makes the shipping cost higher for these items because of the larger size of the box.

As often as possible, I will recycle boxes for shipping.  Please don't be surprised if your order arrives in an odd box!   

Local pickup is available for Seattle area customers in Ballard.

Washington state customers will be subject to sales tax.   

 

RETURNS/EXCHANGES

Because all items are handmade to order we do not offer refunds - only exchanges.  We will do our best to process the exchange as quickly as possible, but please be aware because each item is handmade, it will take some time to remake your order.

Our policy lasts 10 days. If 10 days have gone by since you received your order, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused (tried on is ok) and in the same condition that you received it. It must also be in the original packaging.

Custom orders are exempt from being returned.

If the item is damaged, not as described, or the issue is our error, contact us as soon as possible so we can make it right!

SALE ITEMS
Exchanges on items purchased with coupon codes or sales is allowed. If you purchase a clearance/sample sale item, that item is final sale and will be noted in the item description.

RETURN SHIPPING
To return your product, you should mail your product to: Apatico, 4818 14th Ave NW Seattle Washington US 98107

You will be responsible for paying for your own shipping costs for returning your item. We'll cover the shipping on your replacement items.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have a question or situation that isn't described here, please email us at customerservice@apatico.net so we can find a solution!